Refund policy

Return & Replacement Policy

 

At KIT, we are committed to delivering premium-quality car care products. Customer satisfaction is important to us, and we strive to ensure every order meets your expectations.

Returns

We accept return requests within 7 days of delivery under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The product must include all original labels, seals, and accessories.

  • Proof of purchase (order number or invoice) is required.

Products that have been opened, used, damaged due to customer handling, or returned without original packaging are not eligible for return or replacement.

Non-Returnable Items

For hygiene and quality assurance reasons, we do not accept returns or replacements for:

  • Opened or used car care chemicals.

  • Products damaged due to improper use, dilution, or storage.

  • Clearance or promotional sale items (unless received damaged or defective).

Damaged, Defective, or Incorrect Products

If you receive a damaged, leaking, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

  • Your order number

  • Clear photos or a short video of the product and packaging

  • A brief description of the issue

Once verified, we will offer a replacement or a full refund at no additional cost.

Refunds

After we receive and inspect the returned product, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the issue is due to a damaged, defective, or incorrect product, KIT will bear the return shipping cost.

For all other cases, the customer is responsible for return shipping charges.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be eligible only under the replacement policy if applicable.

Contact Us

If you have any questions regarding returns or replacements, please contact us:

KIT Customer Support

Email: kitcare2026@gmail.com

Phone: 9847183436

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)

We are committed to ensuring a smooth and reliable shopping experience with KIT.